Shipping.
All orders above $90 get free USPS Priority Mail Shipping. Those below $90 receive free First Class shipping. Mil Spec webbing has special ship charges.
Do You do Custom Work?
Many folks ask me for custom work. I am glad to oblige them. It takes time & effort on your part and mine. Send me an e-mail as tom@toms-shop.com to get the ball rolling.
Lead Time.
July 2023. Lead times: Holsters 10 Days to two weeks, sometimes longer depending on variables. 4 days for Mil Spec Webbing.
Are your Holsters made in China?
No. As you can read in my About Us page, I am a one man show here in Southeast, Georgia. All orders are custom made as they are received.
Can I choose UPS or Fed-EX?
Yes & no. I offer Free Shipping on every order. I use USPS almost always. UPS is becoming a better deal for me on occasion. I never use Fed-Ex.
Are Your Holsters Guaranteed?
Yes. If you are not satisfied with your holster contact me within 30 days to get a return authorization. For a normal undamaged return You simply pay return shipping + a 15% restocking fee and I issue a refund after checking the product. This of course does not include custom orders or work. Custom is anything that deviates from the gun as it came stock; lights/Optics, etc. Any holster with those kinds of add-ons are custom and are not returnable. I’ll gladly fix any problems I created, but they are not refundable. Also as of Nov 2019 PayPal does not refund their fee, so add 3% to the 15% restock fee on PayPal orders needing refund.
If my Holster arrives with a problem, will you fix it or replace it?
Yes. I take responsibility for my orders. If I screwed it up, expect me to make it right! I treat every-one of my customers with respect & honesty. I expect the same in return.
If your Holster arrives in an undamaged box/envelope and wasn’t damaged in shipping, I will freely send you out another one ASAP. No cost to you! If it was damaged in Shipping you’ll need to take that up with the USPS folks. But let me know about it if you will. If you need to return a Holster to me, please use the contact sheet to let me know whats up/wrong. Include a phone number so we can talk to speed things along too.